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Customer Service Representative
Reference: JBRB28570
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Job Details
City:
Dar es Salaam
Job Location:
Tanzania
Type Of Employment:
Full time
Job Category:
Customer Support
Company Details
Company Industry:
Broadcasting / Music / Film
Company Type:
Employer (Private Sector)
No. Of Employees:
21-50
Preferred Candidate
Career Level:
Entry level
Degree:
Certification (Diploma)
Minimum Years Of Experience:
less than 2 years
Professional Skills
Good communication skills
Language Skills
English
Job Description
i. Log into STARiBOSS and report to system administrator any
issue relating
to the connectivity of the STARiBOSS.
ii. To welcome the customer, with a specified greeting.
iii. Provide the potential subscriber with the Agreement Terms form only if
s/he confirms to live within Star Media’s coverage area
iv. Make sure the collection the stock STB from the shop manager ten
minutes before the Shop opens.
v. Make sure all the Marketing materials are in hand (e.g. brochures, fliers,
price list, receipts forms, float money etc)
vi. Make sure all the customers’ details are correctly enter into the
STARiBOSS and the products too.
vii. Be visible to the customers and genuine with good attitude
viii. Provide the subscribers with printed receipts and forms
ix. Make sure the money is counted where the subscriber can see it
x. Record the subscribers paying by cheque, record the chq #, bank name, branch on STARiBOSS
xi. Always check the subscriber balance first on STARiBOSS before receiving money from the subscriber.
xii. Store the cash/cheque collected into the special drawers according to
denominations
xiii. Always hand over to the manager (check charge) money that you have collected.
xiv. Provide the subscriber with a “customer card” and advise the subscriber that the subscriber should take the card with him (her) next time he /she visits Star media Shop/Agents.
xv. Advise the subscriber on the amount to be paid
xvi. To provide subscriber with “change” if required
to the connectivity of the STARiBOSS.
ii. To welcome the customer, with a specified greeting.
iii. Provide the potential subscriber with the Agreement Terms form only if
s/he confirms to live within Star Media’s coverage area
iv. Make sure the collection the stock STB from the shop manager ten
minutes before the Shop opens.
v. Make sure all the Marketing materials are in hand (e.g. brochures, fliers,
price list, receipts forms, float money etc)
vi. Make sure all the customers’ details are correctly enter into the
STARiBOSS and the products too.
vii. Be visible to the customers and genuine with good attitude
viii. Provide the subscribers with printed receipts and forms
ix. Make sure the money is counted where the subscriber can see it
x. Record the subscribers paying by cheque, record the chq #, bank name, branch on STARiBOSS
xi. Always check the subscriber balance first on STARiBOSS before receiving money from the subscriber.
xii. Store the cash/cheque collected into the special drawers according to
denominations
xiii. Always hand over to the manager (check charge) money that you have collected.
xiv. Provide the subscriber with a “customer card” and advise the subscriber that the subscriber should take the card with him (her) next time he /she visits Star media Shop/Agents.
xv. Advise the subscriber on the amount to be paid
xvi. To provide subscriber with “change” if required
Position Requirements
About the Company
Startimes,also as a branding name of Star
Media(Tanzania) Limited, is a Technology company that was established in 1988
in China. Pioneer and key player in digital television solution in China and
Africa, where we have acquired over 7 million subscribers. We are currently
operating in 10 African Countries,Nigeria,Tanzania,Kenya,Rwanda,Uganda,Guinea,Central
African Republic,Burundi,Mozambique, Senegal, and we are working on providing
our network in more than 20 countries sooner than you expect.
Our operation in Tanzania is a Joint Venture
with the Tanzania Broadcasting Corporation (TBC) and our products offering
digital multiplex service in Tanzania include Digital Television Sets, digital
decoders and other value-adding services to serve the masses of Tanzania. We
are deploying a unique technology that allows our Digital TV to be offered to
subscribers at an affordable price.
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