Job Purpose:
Responsible for the
overall leadership, management growth and profitability of the Retail Regional
Business and implementation of an efficient and effective operational, Risk
Management, customer service and sales culture. The incumbent will be based in Arusha
and will be in charge of the Northern region.
Key Responsibilities:
·
Develop, grow and
monitor Regional Retail’s liability and asset portfolios with the ultimate aim
of ensuring that the region remains profitable, competitive and promptly reacts
to the changes in both the internal and external environment.
·
Contribute to and take
a proactive role in the strategic direction of Retail Regional business. This
will include ensuring that the Bank’s objectives as relates to the Region in
particular and Retail Banking in general are met. A key role will
be development of Regional strategic plans.
·
Overall management of
the regional branch network to ensure superior service offering to all banks
customers, reduction of operating costs by ensuring efficient utilization of
Bank’s resources and reduction of fraud and losses through implementation
of first-class corporate governance through adherence of set policies and
procedures.
·
Customer service:
Monitor and Manage customer complaints, constantly review service delivery
standards and position staff in a way, which ensures maintenance of the highest
service standards.
·
Forecast, plan
implement and monitor all regional sales, cost and expenditure activities
within set budget and proactively and promptly device remedial actions to
minimizes the variances between the budget and actual performance.
·
Organize and manage
the available regional human and physical resources. Coach, mentor and develop
a high performing team. A key ingredient being inculcation of a performance
management framework.
·
Co-ordinate all
regional activities and liaise with Retail head office and other divisions for
all regional requirements.
Qualifications and
Experience:
The position requires
the following minimum qualifications:
·
A Minimum University
Degree in Business studies / administration.
·
Professional
qualification e.g. CPA will be an added advantage
·
Those with Masters
degree will have an added advantage.
·
At least 8 years
working experience in General banking, Sales, Credit, Branch Operations and.
·
Have an experience in
leading a team.
If you meet the
conditions and requirements for the above positions, you are encouraged to
forward your CV by 5th February, 2016. Applications should be
submitted electronically to kcbjobs@tz.kcbbankgroup.com.
To be considered your
application must be received by Feb. 5, 2016.